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Operations Coordinator 

The Operations Coordinator is a highly motivated and organized individual and a critical part of assisting the account, project management, and operations teams within the organization. This role is responsible for working with cross-divisional partners to establish clear milestones and deliverables, track timelines, and a roadmap to delivery.

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The OC will enable collaboration across teams while establishing clear accountability and ensuring timely delivery of project deliverables. This individual will be a self-starter and see projects through to completion.

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The Operations Coordinator functions as the “hub” assisting and supporting the account, project management, and operations teams in day-to-day projects. They are tasked with the preparation and communication of meeting notes, assisting with the development of project strategies, and schedules, as well as delivering reports on time tracking and health of clients to company leadership.

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This position will focus on the details and must be adept at time management, set realistic timelines, and ensure tasks are completed on time.

What They Will Do:

• Maintain and monitor project plans, project schedules, work hours, budgets and expenditures

• Organize, attend and participate in stakeholder meetings

• Document and follow up on actions and decisions from meetings

• Prepare presentation materials for meetings

• Ensure project deadlines are met

• Determine project changes

• Undertake project tasks

• Support the develop of project strategies

• Ensure projects adhere to frameworks

• Ensure all documentation is maintained for each project

• Assess project risks and issues and provide solutions

• Ensure stakeholder views are managed towards best solution

• Chair and facilitate meetings where appropriate and distribute minutes to all project team members

• Create project management calendar for fulfilling each goal and objective

• Provide administrative support as needed

• Perform other duties as assigned

 

 

Soft Skills:

  • Highly accountable to your team and clients.

  • Display a tough-minded approach to getting work completed, and should be curious to grow in your craft

  • Outstanding professional presentation, communication, and delivery.

  • Effective time management skills with the ability to prioritize and meet concurrent deadlines.

  • Must be very organized, punctual, and detail-oriented

  • The ability to remain cool under pressure

  • Wrangling and rolling with your teammates to service rapid turnaround times.

  • Emotional IQ

  • Have a great attitude!

  • Empathy

  • Leadership

  • Drive

  • Clear & kind communication

  • Strategic mindset

  • Problem-solving

  • Always be learning

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